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Late/ Cancellation Policy

Training Programs/Clinics/Lessons:

  • Such as multi-week programs (applied at the start date of that program), private, semi-private lessons, and clinics
  • Minimum 96 hours notice of cancellation or no refunds/exchanges/credits will be applied
  • Full refunds applied if cancelled with more than 96 hours notice
  • Late Policy:
    • No more than 15 minutes from session start time
    • More than 15 minutes and no notice given – No Show Policy enforced
    • More than 15 minutes and notice given – Cancellation Policy enforced.

No Shows:

  • No notice of cancellation
  • Emergencies, change of plans, traffing delays etc. will be governed by cancellation policy
  • 3 warnings will be given for No Shows
    • 1st warning: unable to sign up for any training sessions for 14 days
    • 2nd warning: unable to sign up for any training sessions for 30 days
    • 3rd no show: unable to sign up for any training sessions for a full calendar year

*We reserve the right to cancel any program due to insufficient enrollment or unforeseen circumstances*

Organized Play:

  • Such as Round Robins, Ladders, etc. 
  • Any play that is organized by the club
  • Minimum 48 hours notice of cancellation or no refunds, no exchanged, or credits will be applied
  • Full refunds applied if cancelled with more than 48 hours notice
  • The club will give 12 hours notice to cancel play due to insufficient enrollment
  • Late Policy:
    • No more than 15 minutes from session start time
    • More than 15 minutes and no notice given – No Show Policy enforced
    • More than 15 minutes and notice given – Cancellation Policy enforced.

No Shows:

  • No notice of cancellation
  • Emergencies, change of plans, traffing delays etc. will be governed by cancellation policy
  • 3 warnings will be given for No Shows
    • 1st warning: verbal warning
    • 2nd warning: unable to sign up for club play for 14 days
    • 3rd no show: unable to sign up for club play for 60 days